Shipping policy

SHIPPING POLICY

At Ellie Cork, we are committed to processing and shipping your order as quickly as possible while providing a reliable and transparent delivery service.

Please read our Shipping Policy carefully.

1. ORDER PROCESSING

All orders are processed within 1 to 3 business days (excluding Saturdays, Sundays and public holidays) after your order has been confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to follow the progress of your delivery.

2. DELIVERY TIMES

To offer quality products at competitive prices, we work with international fulfilment centres.

The average delivery time is:

📦 7 to 15 business days

Delivery times are estimates only and may vary depending on several factors, including:

• The destination of the order
• The time of year
• Customs procedures or inspections
• The shipping carrier and local delivery services

Please note that estimated delivery times do not include the order processing period.

3. DELIVERY DELAYS

Although we make every reasonable effort to ensure that orders are delivered as quickly as possible, Ellie Cork cannot be held responsible for delays caused by circumstances outside our reasonable control, including:

• Customs procedures or delays
• Carrier or postal service strikes
• Severe weather conditions
• Natural disasters
• Incorrect or incomplete delivery addresses provided by the customer
• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed, please contact us at support@elliecork.com and we will do our best to assist you.

4. CUSTOMS, DUTIES AND TAXES

Depending on the origin of the shipment and the applicable regulations, certain orders may be subject to customs duties, import taxes or other charges.

Where such charges are legally payable by the customer, the customer may be responsible for these costs.

Ellie Cork does not control customs procedures or the amount of any charges that may be imposed by the relevant authorities.

5. ORDER TRACKING

Once your order has been shipped, you will receive an email containing your tracking number and tracking link.

You can track your package:

• Through the tracking link provided in your shipping confirmation email
• Directly through the website of the shipping carrier handling your delivery

If your tracking number does not become active immediately, please allow a few hours or days for the carrier's tracking system to update.

NEED HELP?

If you have any questions about the shipping or delivery of your order, our customer service team is available to assist you.

📧 Email: support@elliecork.com

We will do our best to respond and assist you as quickly as possible.

Ellie Cork
Ireland