Terms & Conditions
TERMS & CONDITIONS
Last updated: 10 September 2026
Welcome to Ellie Cork.
These Terms & Conditions govern your use of the Ellie Cork website and your purchase of products from our online store.
By accessing or using our website, browsing our products or placing an order, you agree to these Terms & Conditions and to the policies referenced in them.
Please read these Terms & Conditions carefully before placing an order.
1. ABOUT ELLIE CORK
Ellie Cork is an online fashion store offering women's clothing, footwear, accessories and related fashion products to customers in Ireland and other available destinations.
For any questions regarding these Terms & Conditions, your order or our services, you can contact us at:
support@elliecork.com
Website:
https://elliecork.com
2. USING OUR WEBSITE
You may use our website only for lawful purposes and in accordance with these Terms & Conditions.
You must not use our website in any way that could damage, disable, overburden or interfere with the operation of the website or prevent other customers from using it.
You must not attempt to gain unauthorised access to our website, systems, accounts or any information belonging to Ellie Cork or our customers.
We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms & Conditions have been violated.
3. PRODUCTS
We make every reasonable effort to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate and up to date.
However, colours may appear slightly different depending on your device, screen settings and display.
Product availability may change at any time.
We reserve the right to discontinue products, update product information or limit the quantity of products available for purchase where reasonably necessary.
Nothing in these Terms & Conditions affects your statutory consumer rights.
4. PRODUCT PRICES
All prices displayed on our website are shown in euros (€).
The price applicable to your order is the price displayed at the time you place your order.
Prices may change from time to time, but any change will not affect an order that has already been accepted and confirmed.
Where applicable, delivery charges and any other additional charges will be clearly displayed before you complete your purchase.
Promotional offers and discounts may be subject to additional terms, which will be clearly communicated at the time of the promotion.
5. ORDERS
When you place an order through our website, you are submitting a request to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
An order is considered accepted once we have confirmed the order and received the required payment.
We reserve the right to refuse or cancel an order in circumstances such as:
• The product is unavailable.
• There is an obvious pricing or product information error.
• We suspect fraudulent or unauthorised activity.
• We are unable to process the payment.
• We are unable to fulfil the order for reasons outside our reasonable control.
If we need to cancel an order after payment has been received, we will refund the amount paid using the original payment method where reasonably possible.
6. ORDER INFORMATION
You are responsible for ensuring that the information provided during checkout is accurate and complete.
This includes your name, email address, delivery address, billing information and any other information required to process your order.
If you provide incorrect information that prevents or delays delivery, Ellie Cork cannot be responsible for delays caused by that incorrect information.
If you notice an error in your order information, please contact us as soon as possible at:
support@elliecork.com
7. PAYMENT
We accept the payment methods displayed at checkout.
Payment must be successfully authorised before an order can be processed.
By placing an order, you confirm that you are authorised to use the payment method provided.
We do not store your full payment card details on our website. Payments may be processed by third-party payment providers, including Shopify Payments, PayPal or other payment providers made available at checkout.
Those payment providers may have their own terms and privacy policies.
8. SHIPPING AND DELIVERY
We deliver orders to the destinations and under the delivery options available at checkout.
Estimated delivery times are provided for guidance and may vary depending on the destination, shipping method, carrier and circumstances outside our reasonable control.
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, strikes, service interruptions or other events beyond our control.
However, nothing in these Terms & Conditions limits your legal rights where an order is not delivered within the applicable period required by law.
For further information, please see our Shipping Policy.
9. RETURNS, REFUNDS AND CANCELLATIONS
Your statutory consumer rights are not affected by our returns policy.
For online purchases, Irish consumer law generally provides a 14-day cooling-off period, subject to applicable legal exceptions.
You may also have additional rights under our voluntary 14-day return policy.
Please read our Returns & Refund Policy for full information about:
• Returning unwanted items.
• Return conditions.
• Faulty, damaged or incorrect products.
• Refunds.
• Return shipping costs.
• The applicable return procedure.
Nothing in our Returns & Refund Policy or these Terms & Conditions is intended to restrict any consumer rights that cannot legally be excluded or limited.
For full details, please see our Returns & Refund Policy.
10. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at:
support@elliecork.com
Please include your order number and, where appropriate, photographs showing the issue.
We will assess the situation and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, your legal rights may include repair, replacement, price reduction or refund.
Nothing in these Terms & Conditions affects your statutory rights regarding faulty or non-conforming products.
11. DISCOUNTS AND PROMOTIONS
From time to time, Ellie Cork may offer discounts, promotional codes or special offers.
Each promotion may have specific terms, including eligibility requirements, minimum order values, product exclusions or expiry dates.
Where specific promotional terms apply, they will be communicated with the relevant promotion.
Promotional discounts cannot be combined unless expressly stated otherwise.
We reserve the right to correct genuine errors in promotional information and to withdraw a promotion where necessary.
12. INTELLECTUAL PROPERTY
All content available on the Ellie Cork website, including but not limited to our logo, brand name, photographs, product images, graphics, text, designs, layout and other original content, is owned by Ellie Cork or used with permission from the relevant rights holder.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit any part of our website or its content without our prior written permission, except where permitted by law.
13. THIRD-PARTY SERVICES AND LINKS
Our website may use third-party services or contain links to third-party websites.
These services may include payment providers, shipping providers, analytics services, advertising platforms and other services necessary to operate our online store.
Third-party services may have their own terms and privacy policies.
Ellie Cork is not responsible for the content, availability or policies of third-party websites that are outside our control.
Where you use a third-party service, you should review its applicable terms and policies.
14. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that the information displayed on our website is accurate.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to products, prices, availability, promotions, delivery information or other content.
Where permitted by law, we reserve the right to correct such errors and update information when necessary.
If an obvious error affects an order that has not yet been fulfilled, we may contact you to explain the situation and, where appropriate, provide you with the option to confirm or cancel the order.
Nothing in this section affects your statutory consumer rights.
15. REVIEWS AND CUSTOMER CONTENT
If you submit a review, photograph, comment or other content to Ellie Cork, you must ensure that you have the necessary rights to submit that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, threatening, offensive or infringes another person's rights.
Where you voluntarily submit content for publication, you grant Ellie Cork permission to use, reproduce and display that content for legitimate business purposes, including displaying customer reviews on our website and marketing channels, subject to applicable law.
We do not guarantee that submitted content will be published and may remove content where reasonably necessary.
16. PROHIBITED ACTIVITIES
You must not use our website:
• For any unlawful purpose.
• To commit fraud or facilitate fraudulent activity.
• To attempt to gain unauthorised access to our systems.
• To introduce viruses, malware or other harmful code.
• To interfere with the security or operation of our website.
• To impersonate another person or business.
• To collect or misuse another person's personal information.
• To use automated systems to improperly access, copy or extract website content.
• To infringe the intellectual property rights of Ellie Cork or any third party.
17. PRIVACY
Your privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it, how it may be shared and what rights you may have in relation to your personal information.
Please read our Privacy Policy for full information.
18. LIABILITY
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, Ellie Cork will not be responsible for losses that could not reasonably have been expected at the time the contract was formed or for losses caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory consumer rights or any legal remedies available to you.
19. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by events beyond our reasonable control.
Such events may include natural disasters, severe weather, strikes, transportation disruptions, internet or telecommunications failures, government actions, emergencies or other circumstances that could not reasonably have been prevented.
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
20. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The latest version will always be made available on this page.
Where changes are material and applicable law requires notice, we will provide appropriate notice.
Changes will not affect rights or obligations that have already arisen before the updated Terms & Conditions take effect, except where permitted or required by law.
21. GOVERNING LAW AND CONSUMER RIGHTS
These Terms & Conditions are governed by the laws applicable to the relationship between Ellie Cork and its customers.
If you are a consumer in Ireland, nothing in these Terms & Conditions is intended to remove or restrict any mandatory rights or protections you have under Irish or applicable EU consumer law.
Consumer protection laws may give you rights that cannot be excluded by contract.
If there is a conflict between these Terms & Conditions and a mandatory consumer protection law applicable to your purchase, the mandatory legal protection will apply.
22. SEVERABILITY
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or, where necessary, removed.
The remaining provisions will continue to apply.
23. ENTIRE AGREEMENT
These Terms & Conditions, together with the policies and information expressly referred to in them, form the terms governing your use of the Ellie Cork website and your purchases from us.
If any specific terms apply to a particular promotion or service, those terms will also apply where relevant.
24. CONTACT INFORMATION
If you have any questions about these Terms & Conditions, your order or our services, please contact us.
Email:
support@elliecork.com
Website:
https://elliecork.com
Ellie Cork
Ireland
