Return Policy
RETURNS & REFUND POLICY
At Ellie Cork, we want you to be completely satisfied with your purchase. If, for any reason, you are not completely satisfied, please review our Returns & Refund Policy below.
1. RETURN PERIOD
You have 14 days from the date your order is delivered to request a return or cancel your online purchase, in accordance with applicable Irish and EU consumer protection law.
If more than 14 days have passed since the delivery of your order, we may not be able to offer a return for change of mind, except where you have additional statutory rights under applicable law.
2. RETURN CONDITIONS
To be eligible for a return, items must:
• Be unused and in their original condition.
• Be returned in their original packaging where reasonably possible.
• Have all original tags and labels attached.
• Not show signs of wear, washing, damage or alteration.
Items that do not meet these conditions may not be eligible for a change-of-mind return, except where statutory consumer rights apply.
3. RETURN SHIPPING COSTS
For a return because you have changed your mind, the cost of returning the goods is the customer's responsibility, unless otherwise required by applicable law.
Original delivery charges may be refundable in accordance with applicable Irish consumer protection law.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. In these circumstances, your statutory consumer rights apply and Ellie Cork will cover or reimburse reasonable return costs where required by law.
4. HOW TO REQUEST A RETURN
Our products may be dispatched from international fulfilment centres. For this reason, please do not send any item back without first contacting our customer service team.
To request a return, please contact us at:
support@elliecork.com
Please include your order number and the reason for your return.
Once your return request has been approved, our customer service team will provide you with the appropriate return address and instructions.
IMPORTANT:
Please do not send your return to the sender address shown on the original parcel unless our customer service team specifically instructs you to do so.
We strongly recommend using a tracked shipping service when returning an item. Ellie Cork cannot be responsible for returns that are lost in transit without proof of delivery.
5. REFUNDS
Once your returned item has been received and inspected, we will send you an email confirming whether your refund has been approved.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Refunds will be processed without undue delay and within the timeframe required by applicable Irish consumer law.
6. FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at:
support@elliecork.com
Please provide your order number and, where possible, photographs showing the issue.
Your statutory consumer rights are not affected by this Returns & Refund Policy.
If goods are faulty, not as described or otherwise fail to meet the requirements of Irish consumer law, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.
Where the law requires Ellie Cork to cover the cost of returning faulty goods, we will do so or reimburse you for the reasonable return cost.
7. PAYPAL REFUNDS
If your order was paid for through PayPal, any approved refund will be returned to the PayPal account used for the original purchase.
The time it takes for the refund to appear in your PayPal account may depend on PayPal's own processing times.
8. IMPORTANT CONSUMER RIGHTS
Nothing in this Returns & Refund Policy limits, excludes or replaces any mandatory rights you have under Irish or European consumer protection law.
Where applicable law provides you with rights that are more favourable than the terms of this policy, those legal rights will apply.
If you have any questions about a return or refund, please contact us at:
support@elliecork.com
Ellie Cork
Ireland
